Because you can’t always be manning the phones and email personally, our customer service team is poised to pick it up for you.
Customer contact centre
If you’ve got too much on your plate to deal with everyday customer enquiries, let our dedicated customer contact centre handle calls, emails, live chat, online enquiries and social media direct messaging instead.
They can deal with all sorts of queries, from order info to product details, refunds and returns. Plus, they’re real people (yes!) based right here in the UK, at our Northamptonshire HQ.
On the record
We understand that our clients want the very best service experience for every valuable customer.
At our customer contact centre, we use Zendesk software, which means that all contact is recorded and a database of enquiries is securely kept, and we’ll reply within two working days of a customer’s first contact. We’ll also look after Feefo and Trustpilot scores and manage your Net Promoter Score.
Online sales aftercare
Like you, we know that after-sales customer service is just as important as making the sale in the first place.
We can manage all enquiries from your customers about their order, liaising with fulfilment centres on deliveries and returns, managing refunds, replacements, repairs and discounts in line with your company’s policies. Plus, we can advise you on fraud prevention and analysis too.