Below you’ll find our active vacancies and information on what each role entails.
Client Relationship Manager
37.5 hours per week, Monday – Friday, Office based, Kettering, UK
Would you love to work with established brands across all sectors, supporting them with their growth journey and the challenges that they may face?
Do you have a proven track record of building relationships with clients, customers, suppliers, logistics and transport partners using your expertise to advise clients on any issues within their supply chain? If the answer is yes, then this could be the role for you.
As a CRM at AFP, you will be working closely with a portfolio of clients managing the overall quality of service provided to them. Using your expertise to ensure that our agreed performance levels are met through the delivery of our service, identifying, and offering additional business opportunities and giving feedback regarding any concerns which may impact negatively on service delivery. In addition to this you will be monitoring the clients profitability to maintain suitable fee levels.
In this role you will be the key interface between AFP and our Client, therefore strong communication skills with the ability to build relationships and work collaboratively internally and externally is vital. You will be communicating key performance requirements for the account and the agreed delivery timelines to our internal teams, working with them to understand the AFP operational processes which impact on the service delivery for the client, minimising any risk and delivering commercial value.
You will work closely with the Head of Client Services and the wider business to look at how we can drive improvement to achieve excellent client satisfaction and creating further opportunities to support the growth of our clients and AFP. We are looking for someone with a genuine passion for continuous improvement and questioning the status quo.
You will have excellent verbal and written communication skills with the ability to make decisions in a commercial multiclient environment (in the Supply Chain industry) with potentially conflicting deadlines and drive action through people.
We are offering a competitive salary, private medical and dental care, pension scheme, ability to buy extra holiday each year, an employee share incentive plan, as well as free parking, and a cycle to work scheme and employee referral scheme. We also have some fantastic discounts on high street brands and restaurants.
We also recognise the importance of mental health and wellbeing in the workplace and have our own mental health and wellbeing champions.
We invest in training and development in a big way which allows you to build your future along with ours. If you wish to continue with your studies, we offer full study support (CIMA, ACCA and CIPS) and paid study leave to support you with your learning.
We are a social bunch here at AFP and enjoy a monthly social lunch in the office as well as Christmas and Summer parties.
The opportunities for personal development and progression are only limited by what you want to do. You will be working for a company that supports development. We are passionate about supporting the career progression of our people through career development conversations, supported professional advancement and the opportunity to be part of some exciting projects.
Last but not least….
We have a brilliant people culture here at AFP, we believe that our people do their best work when they can be themselves. We value diversity as we believe that it sparks creativity, innovation and ultimately, better performance.
We recruit and develop people who are best suited to the requirements of the role on offer. Our talent and succession programmes ensure that everyone has an equal opportunity to succeed, and our people are supported to fulfil their unique potential.